Why shop with us
Free shipping
On orders over $50
Secure payment
100% secure transactions
24/7 support
Dedicated customer service
Easy returns
14-day return policy
Frequently asked questions
What is the return policy?
We offer a 14-day return policy on unused, unopened items in original packaging. If your BackWell product doesn't work for you, contact us below and we'll walk you through the return or exchange process.
How can I contact customer support?
Email us below or go on our 'contact' section and our team will get back to you within 1-2 business days.
When will I get my order?
Orders are processed within 1-3 business days. Once shipped, you'll receive a confirmation email with tracking. Delivery typically takes 7-14 business days within Australia, and longer for international orders, depending on your location. We aim to get your orders to you as soon as possible!
How do I care for and clean my product?
Most fabric-based items (braces, belts, cushions) can be spot-cleaned with a damp cloth and mild soap. Avoid machine washing or soaking, as this can damage padding and straps. Check the care label on your specific product for details.
How do I know what size to order?
Most of our braces and support belts come in multiple sizes (S-3XL). Check the size chart on each product page, which is based on waist, chest, or body measurements. If you're between sizes, we generally recommend sizing up for comfort.
